Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We do not accept returns on sale or clearance items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags.

To start a return, you can contact us at achickthatknitz@yahoo.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return question atachickthatknitz@yahoo.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned; custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on sale or clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

I gladly accept returns and exchanges

Just contact me within: 30 days of delivery.

Post items back to me within: 30 days of delivery

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders
• Digital downloads

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.